Job responsibilities
Provide text consultation and answer services to platform users through email, and solve various problems encountered by users when using the platform.
Provide professional platform product consulting services for platform customers.
Comfort customers, improve service quality and customer satisfaction.
Record customer consultation content when necessary, and reflect customer needs to relevant departments to achieve product optimization.
Provide customers with system and product changes to ensure they are kept informed of all significant changes.
Other matters assigned by the leader.


Qualifications for appointment
English passed CET6, written English standard.
Possess strong service awareness. Excellent experience in customer-oriented support and service.
Good teamwork and execution skills, with strong analytical and problem-solving abilities.
Background or knowledge in the financial industry (stocks, futures) is preferred.